FREQUENTLY ASKED QUESTIONS
Everything You Need to Know
DO YOU OFFER GROOMING SERVICES?
At this time, I do not offer any grooming services.
DO YOU REQUIRE MY PET TO HAVE VACCINES?
Dogs: Yes, they will need to be up to date on Rabies, Parvo/ Distemper, and Bordetella. Due to being around other dogs aside from your own, I must consider the possibility of spreading germs that are contagious to them. These vaccines help limit the possibility of transferring these potential viruses and illnesses.​Cats: Yes, I require up to date Rabies and FVRCP Vaccines. FVRCP is a vaccine that protects cats from distemper, feline herpes, and calicivirus. These are all potential life threatening, and very contagious to other felines even by transfer on clothing.
DO YOU HAVE EXPERIENCE WITH RARE OR EXOTIC PETS?
Yes! I am experienced with Bearded Dragons, Rats, Parrots, Chinchillas, and Ferrets!
FREQUENTLY ASKED QUESTIONS
Meet & Greet Policy
Meet & Greets for Dogs are essential and mandatory. While we understand you may want to be present for this meeting, we need to be able to assess your dog without distractions and get an accurate reading on their temperament and behavior. We are happy to set up phone calls to go over any questions you may have beforehand or after the meet & greet is completed.
We will take your dog out for a potty break while we are there, so you can go to work, go run errands, just as you would when you schedule a regular appointment.
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Meet & Greets are conducted Monday - Friday 8am - 5pm only. There is a onetime $20 fee.
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If you would like to request a meet & greet for your cat or other pet that is not a dog, please let us know and we will be happy to schedule them.
DO YOU WALK DOGS?
At this time, we do not offer dog walking services. If you do not have a fenced in area, we do however leash your pup and go around the yard. This is due to insurance requirements and reasons.
WHAT IS THE CANCELLATION POLICY?
All clients are subject to a cancellation fee, plus the fee of their total appointment. Vacationing clients are required to give 14 days' notice of cancelling an appointment. ​ Weekly Clients need to give 48 Hours' notice of cancelling an appointment. ​ This is an appointment-based business, therefore when there's a cancellation it becomes difficult to try and fill that open spot. ​ Cancellation fees range from $25-$40.
CAN YOU SAVE MY DATES?
Yes, with a DEPOSIT. All clients are required to pay a $50 nonrefundable deposit in order to secure dates. If you opt out of not paying the deposit, then you will need to understand your dates you'd like for services can be up for grabs!
FREQUENTLY ASKED QUESTIONS
Mileage Fee
For clients residing outside of our free mileage area, a mileage fee of .65 per mile will be charged after the first 10 miles. This fee ensures that our services remain accessible to everyone, while also covering the additional costs of travel. Thank you for your understanding.
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Holiday Fees
Pet Services provided on Holidays & Peak Season dates will have an additional upcharge.
New Years Eve: $10 additional (per visit)
Labor Day Weekend: $10 additional (per visit)
Memorial Day Weekend: $10 additional (per visit)
4th of July & 4th Of July Weekend: $15 additional (per visit)
Thanksgiving: $15 additional (per visit)
Christmas Eve: $15 additional (per visit)
Christmas Day: $20 additional (per visit)
Do you have an app?
We use a designated app to communicate with our clients, as well as to have important information easily accessible for your pet(s). We require every client to activate and use the app to request appointments, cancel appointments, and see any important notes regarding their pet after an appointment. Each client also much sign all designated forms and submit proper vaccination records to use services. We require a yearly exam to be on file each year unless otherwise discussed.
Right To Decline:
At Salty Paws Mobile Pet Care & Salty Paws Dog Walking LLC, we believe that every pet deserves the best care possible. However, we also understand that sometimes we may not be the best for you or your pet. That's why we reserve the right to decline services if we feel that we cannot meet your needs or expectations. We value transparency and honesty, and we want to ensure that both you and your pet receive the best possible care.
